Support
Here are some answers to some commonly asked questions. If you have any other question, please contact us here.
General questions
General questions you might have
Answers
We don't expect you to add the millions of songs available to play. Instead, just add the most popular ones you frequently play at events and allow the client to select from that list. You should keep requests on so they can request songs they want (and don't want to hear).
Yes, they can request songs they want and don't want to hear.
Yes, you can turn this off from the settings on the event page.
Please contact us to delete your account. We'll need the Account ID of the team you would like to delete. You can find this on your settings page.
Account questions
Answers about using Design My Setlist
Answers
To import your songs, paste them into the import songs model. There needs to either be a comma, dash or line (, - |) between the song name and artist e.g. 'Song Name - Artist'.
They go through the songs and categorize them into either the 'yes', or 'no' columns. They can either drag them, or use the 👍 or 👎 buttons. They don't have to do this for every song, just the ones they're passionate about!
No, but setlists help you group your songs. For example, depending on what the client has booked, you might have a different song list and this is where setlists come in handly. Otherwise, you can just add all your songs to the event.
Just click on the song name / artist and start typing your edits and click away to save.